Screen disappears when movie starts

xGenx

Once I pick a movie and it finishes downloading, the audio starts but the screen disappears. I only tried Rio 2. I'm using Windows Vista on a laptop and I have a second monitor hooked up for movies. What can I do to fix this? Thank you!

Koga73

xGenx wrote:Once I pick a movie and it finishes downloading, the audio starts but the screen disappears. I only tried Rio 2. I'm using Windows Vista on a laptop and I have a second monitor hooked up for movies. What can I do to fix this? Thank you!

Might be the 2nd monitor which is causing the problems. Have you tried turning it off to check if that's the problem?

xGenx

Yeah, I have. If it is the second monitor, that's still a glitch that needs to be fixed.

It stops and starts and lags and repeats the same 5 seconds of audio three times while the picture is frozen (and does that throughout the entire movie every 20 or so seconds). I haven't been able to watch anything normally except for the one time I got Rio 2 to work without the external monitor.

Koga73

Hmm, what System are you running? Could your driver be outdated?
I just thought it might had something to do with the extra monitor since i've experienced some problems myself when watching videos with a 2nd monitor added.

I run dual 27" monitors with a Matrox card, BUT my first experience I downloaded the 1080 version and had bad video problems lots of breaking up, BUT fab audio. No problems. I figured it was a memory problem, so I then downloaded the 720 version and got a decent image but this repeating audio like you describe... no answer just noticed that the audio was good on 1080p.

Windows XP, 1 meg ram, DSL 2 meg speed

time4popcorn

SDFarmer wrote:I run dual 27" monitors with a Matrox card, BUT my first experience I downloaded the 1080 version and had bad video problems lots of breaking up, BUT fab audio. No problems. I figured it was a memory problem, so I then downloaded the 720 version and got a decent image but this repeating audio like you describe... no answer just noticed that the audio was good on 1080p.

Windows XP, 1 meg ram, DSL 2 meg speed

Hey, apologies for not getting back to you sooner but we see that Koga has been helping which is great, thanks koga!
We'll look into this issue, and hopefully the next release, beta 4.3 will work better for you!!